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VIEW ALLPatient Newsletter - March 2024
Our new triage system
From mid-February we changed the way you contacted us about how medical and administration requests were made as we launched a new online triage form to replace eConsults.
Why we Changed?
Streamlining the way patients/relatives and carers can contact the Practice
This change makes it easier to submit requests to the practice. They are triaged by a clinician to then ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.
Appointments are prioritised according to need.
Some of the benefits of using this new system are:
Easy to access - it will only take a couple of minutes to fill out your information
No waiting on hold on the phone
Your request will be seen by the right person
Convenience - send your request over whenever you need it, rather than when you can get through on the phone
Your GP will be able to help more quickly and easily, for example with a phone call, or by referring you directly to the service you need, such as physiotherapy
What should I use this new form for?
You can use this form for anything you would usually contact the surgery for such as medical issues you want to discuss with a doctor or nurse, repeat prescriptions, or admin issues like getting a sick (fit) note, test result, or requesting completion of documentation (which may be chargeable)
What questions will I be asked?
If you have a medical query, you are asked to describe it, how long it’s been going on for, and what you’re worried about.
For admin, you can choose from asking about test results, repeat prescriptions, fit/sick notes, referrals, a doctor’s letter, or something else
How long will the form take to complete?
The form should only take a few minutes to complete. If you have any issues or can’t fill the form out, please contact the surgery and we will be able to help you complete your request.
Please note that the submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. If you need urgent help out of hours please contact 111 or 999 if this is an emergency
Please do not use this form for anything you need a response for more urgently than within 1 working day. If you think you need help before then, you should call the surgery or if you need urgent help, call 111 if we are closed or 999.